Privacy Policy

Overview

At Quietly, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SEO platform and related services.

By using Quietly, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Account Information

When you create an account, we collect your name, email address, and password. If you sign up using a third-party service (like Google), we receive information from that service as permitted by their privacy settings.

Usage Data

We collect information about how you interact with our platform, including pages visited, features used, and actions taken. This helps us improve the product and provide better support.

Site Data

When you connect your website to Quietly, we collect and analyze publicly available information about your site, including page content, meta tags, and technical configuration. We may also connect to third-party services (like Google Search Console) that you authorize.

Social Media Account Data

When you connect social media accounts (such as Facebook, Instagram, X/Twitter, LinkedIn, YouTube, or TikTok), we store OAuth tokens required to publish and manage content on your behalf. These tokens are encrypted at rest using AES-256-GCM.

We sync comments and engagement data from your connected accounts every two hours to provide inbox and analytics features. We use AI to analyze comment sentiment for inbox prioritization. Social analytics data, including post performance and engagement metrics, is retained for up to 180 days.

Payment Information

Payment processing is handled by Stripe. We do not store your credit card details directly. Stripe's privacy policy governs how your payment information is handled.

How We Use Your Information

• To provide and maintain our service
• To process transactions and send related information
• To send you updates, security alerts, and support messages
• To respond to your comments, questions, and requests
• To analyze usage patterns and improve our platform
• To detect, prevent, and address technical issues

Data Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third parties that help us operate our platform (hosting, analytics, payment processing)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have rights regarding your personal data, including:

• The right to access your personal data
• The right to correct inaccurate data
• The right to delete your data
• The right to restrict or object to processing
• The right to data portability

To exercise these rights, please contact us at privacy@quietly.sh

Cookies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features may not function properly without cookies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.